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Case Study:

Real Estate Agency

Bellcourt Property Perth

#customersuccess

“There is no job too big or small and the service received has reflected this. Thank you for all you do for us at Bellcourt Property.”

Chadi

New systems for a fresh start

When we met Bellcourt they were in the process of becoming independent and needed help with setting up and structuring their mail and data services.

They were experiencing high costs across their internet, phone and IT support services and speed was slow and the current outsourced IT was lacking a pro-active and strategic direction.

With the implementation of cloud-based solutions, the change of phone and internet provider and our pro-active IT support solutions we were able to produce following results:

  • 10k savings removing need for server

  • 10% savings in their phone bill

  • 10% increase in staff productivity

  • 8% reduction of admin time

$10k

SAVED ON CLOUDBASED SYSTEMS

Challenges

Bellcourt’s South Perth offi ce became independent.

Their existing providers of phone, internet and IT support services were too costly.

Their outdated systems were too slow, and their outsourced IT lacked proactive and strategic direction.

Bellcourt anticipated signifi cant capital outlay, new on-site infrastructure, and higher costs for running independently.

+10%

INCREASE IN STAFF PRODUCTIVITY

Solution

Removing need for onsite server by implementing a combination of Office 365 and Drop Box for Business which allowed storing of data in the cloud and migrating to an online based property management system.

Implementation of a new phone system and change of provider for phones and internet.

We provide unlimited IT support to all employees at a fixed rate allowing for changes within the business. We actively plan solutions and anticipate problems as part of our strategic plan.

8%

REDUCTION IN USER ADMIN TIME

Results & Return on Investment

Savings of 10k+ for the initial set-up as all mail and data services are based online instead of investing in an onsite server.

Ongoing savings of 10% with the move to a different phone provider.

Accessibility of data in real time from various locations and increased internet speed has improved staff productivity by 10%.

Through our strategic reduction of reactive support by implementing pro-active solution we reduce admin time and system downtime by an additional 8%.

+10%

SAVINGS ON THEIR PHONE BILL

$10k

SAVED ON CLOUDBASED SYSTEMS

+10%

INCREASE IN STAFF PRODUCTIVITY

8%

REDUCTION IN USER ADMIN TIME

+10%

SAVINGS ON THEIR PHONE BILL

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